Go to content Menu
Order Online

Shipping & returns

1) Shipping Cost

International orders over $150:    Free Shipping & Duty Paid.

International orders below $150: Shipping 30 USD, Duty paid.

Domestic orders over $150: Free Shipping.

Domestic orders (Norway) below $150: Shipping $15.

Please note that you pay what you see at checkout on our website. No additional cost.

 

2) International express shipping

HOW IT WORKS

  1. After you place an order, it will normally be dispatched the same day.
  2. All orders are sent from Sandefjord, Norway.
  3. When the order is dispatched, you will receive a shipping confirmation by e-mail including all shipment details, and a traceable tracking number.
  4. Delivery notification will be sent via sms when your package is on it’s way.
  5. Orders will be delivered to your delivery address, or you can tailor your delivery using the On Demand Delivery

PLEASE NOTE THE FOLLOWING

  • Orders will be delivered within 2-4 workdays from the day you received your shipping confirmation.
  • We are unable to deliver to P.O. box addresses.
  • A shipment that is not collected by 14 days will be returned back to us. If costs have incurred, you are liable for the additional costs and will be charged all costs and expenses associated with the return shipment. This includes shipping costs, taxes, or any other added charges.
  • Orders are not shipped or delivered on weekends and holidays.

Below are the countries we are currently shipping to outside Norway:

  • Albania
  • Andorra
  • Austria
  • Belarus
  • Belgium
  • Bosnia
  • Bulgaria
  • Canada
  • Croatia
  • Cyprus
  • Czech Republic
  • China
  • Denmark
  • Estonia
  • Faroe Island
  • Finland
  • France
  • Germany
  • Gibraltar
  • Greece
  • Guernsey
  • Hong Kong
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Japan
  • Jersey
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxemburg
  • Macedonia
  • Malaysia
  • Malta
  • Moldova
  • Monaco
  • Montenegro
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • San Marino
  • Serbia
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • Ukraine
  • United Kingdom
  • United States of America
  • Vatican City State

 

3) Domestic shipping

HOW IT WORKS

Regular shipping (Posten, Bring):

  1. After you place an order, it will normally be dispatched the same day.
  2. All orders are sent from Sandefjord, Norway.
  3. When the order is dispatched, you will receive a shipping confirmation by e-mail including all shipment details, and a traceable tracking number.
  4. Delivery notification will be sent via sms when your package is on it’s way.

Domestic regular order will be delivered within 1-3 workdays from the day you received your shipping confirmation. A shipment that is not collected by 14 days will be returned back to us. If costs have incurred, you are liable for the additional costs and will be charged all costs and expenses associated with the return shipment. This includes shipping costs, taxes, fees for pre-payments, return costs, or any other added charges.

Please notice that we are unable to deliver to P.O. box addresses. Orders are not shipped or delivered on weekends and holidays.

3) Returns – International and domestic orders

If you change your mind about an order, you must notify us at info@houseofhegelund.com within 14 days after having received your order. Please refer to your order number in your communication with us. We will then respond to you within short time.

Please note that the right to cancellation does not apply when the goods have been unsealed. For example unsealing a gift box with foodstuffs, or unsealing boxes with fish seasoning, salts packets and boxes with flatbread.

Refund

If the item is returned due to a claim, the full amount including shipping costs will be refunded. Please note that we only issues a full refund if the product/s is in the same condition as at the time of delivery. A deduction of the value might be made if the return shipment is not marked correctly and VAT related costs were charged to us.

Please also notify our Terms & conditions.

 

To the Shopping site